Privacy Policy for The Creatives Lounge

Last Updated: January 7th, 2025

This privacy policy explains how The Creatives Lounge (“we,” “our,” “us”) collects, uses, and protects the personal information of users (“you,” “your”) who visit and interact with our website www.thecreativeslounge.com (the “Site”) and make purchases or subscribe to our services.

1. Information We Collect

We collect the following types of personal information when you visit our Site, make a purchase, or sign up for services:

Personal Identification Information: When you make a purchase, sign up for our newsletter, or book a custom web design service, we may collect your name, email address, and billing address for tax calculation purposes.
Payment Information: We collect payment details such as your credit card number, billing address, and payment method (Stripe, PayPal, or a third-party processor for HoneyBook). However, payment information is securely processed through Stripe and PayPal, and we do not store this information directly.
Transaction Data: We collect transaction information, including your purchase history and order details for fulfilling orders and providing customer support.
Location Information: If required at checkout, we collect your address to calculate applicable taxes. However, we do not send physical products and do not store this data beyond tax purposes.
2. How We Use Your Information

We use the information we collect for the following purposes:

To process payments for digital products, affiliate products, and custom web design services through Stripe, PayPal, and third-party processors.
To provide marketing materials, product updates, and newsletters via Flodesk if you opt-in for our email list.
To deliver digital products, services, and customer support.
To comply with legal obligations, such as tax calculations.
To improve our website and services.
3. Third-Party Services

We use the following third-party services to facilitate our business operations:

Shopify: For eCommerce store management.
HoneyBook: For managing custom web design bookings.
Flodesk: For managing email communications and newsletters.
Stan Store and Beacons AI: For managing sales pages and delivering digital products.
Stripe and PayPal: For securely processing payments.
We may share necessary personal information with these third-party services, but we do not use them for additional marketing purposes outside of processing transactions and fulfilling services.

4. Cookies and Tracking

We may use cookies and tracking technologies such as Google Analytics and Facebook Pixel to enhance your browsing experience and track marketing effectiveness. You can manage your cookie preferences in your browser settings if you do not wish to be tracked.

5. Opting Out of Marketing Communications

You can opt out of receiving marketing communications at any time by clicking the “unsubscribe” link in any marketing email we send. Alternatively, you can contact us directly at kiara@thecreativeslounge.com to request removal from our email list.

Please note, opting out of marketing communications will not affect transactional messages such as order confirmations or updates regarding your purchases.

6. Data Security and Retention

We take appropriate measures to protect your personal information from unauthorized access, disclosure, or destruction. All sensitive payment information is processed securely through Stripe and PayPal, and we use SSL encryption for secure transactions.

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, including legal and accounting obligations. Transaction details may be retained for 3-5 years, depending on applicable legal requirements.

7. Your Privacy Rights (for California Residents)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

Access: Request the personal information we have collected about you.
Deletion: Request the deletion of your personal information.
Opt-Out: Opt-out of the sale of your personal information (we do not sell personal information as defined under the CCPA).
Non-Discrimination: We will not discriminate against you for exercising your rights under the CCPA.
To exercise any of these rights, please contact us at kiara@thecreativeslounge.com. We will respond to your request within 45 days.

8. Nevada Privacy Rights (for Nevada Residents)

If you are a resident of Nevada and wish to exercise your rights to opt-out of the sale of personal information we collect, please contact us at kiara@thecreativeslounge.com. We will not sell your personal information to third parties without your consent.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or to comply with legal requirements. Any changes will be posted on this page with an updated “Last Updated” date.

We will notify you of any significant changes via email, and the updated policy will be effective immediately upon posting unless otherwise stated.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Email: kiara@thecreativeslounge.com
Website: www.thecreativeslounge.com

PRIVACY POLICY